Easy Read Privacy Policy

Version 1.1 Last Updated 06 June 2025

What this is about

At Disability Housing Solutions, we want to protect your personal
information. This means we keep your private details safe and follow
Australian laws like the Privacy Act 1988 and the NDIS Act 2013.

What we collect

We collect only what we need to support you. This may include:

• Your name and date of birth
• Your contact information (like phone and email)
• Your NDIS number and plan details
• Health information if needed (like your doctor or support needs)
• Notes from your chats with us
• Information from other services (only if you say yes)

Sensitive information

Some information is extra private, like your background, religion, health, or sexuality. We only collect this if:

• You agree, or
• The law says we have to

Why we collect your information

We collect and use your information to:

• Help support you and your family
• Run our services well
• Talk with you about your needs or feedback
• Improve how we do our work

We won’t share your information unless:

• You say it’s okay
• The law tells us to
• It helps keep someone safe
• A staff member needs it to do their job

We may give basic, anonymous information to the government (like how many people we support).

How we keep your information safe

We store your information safely using:

• Locked cabinets for paper records
• Password-protected systems for digital records
• Only letting staff who need it see your information
• Deleting or archiving old information correctly

Use of Offshore Remote Professionals

To help us deliver our NDIS services, we sometimes work with remote professionals (RP’s) or administrative staff who live in other countries.

These helpers may see personal or sensitive information only to do their job – things like scheduling, writing notes, or helping with participant support.

All offshore staff:

• Work under strict privacy rules that follow Australian laws.
• Use secure systems that we control.
• Are trained in privacy, confidentiality, and data protection.

This is called a use of your information, not a disclosure. It means your information is still protected and only used for the reason we collected it.

We will never send or share your personal information overseas unless:

• The law says we must, or
• You give your clear permission

How to see or change your information

If your details change or something is wrong:

• Contact us at susanna@disabilityhousingsolutions.com.au or 1300 419 819
• We’ll fix it as soon as we can
• Only letting staff who need it see your information
• If we can’t change something, we’ll explain why and tell you how to complain

If you have a complaint

If you think we’ve done the wrong thing with your information:

• Let us know in writing at susanna@disabilityhousingsolutions.com.au
• We’ll try to sort it out in 30 days
• If not, you can speak to the Office of the Australian Information Commissioner: www.oaic.gov.au

Changes to this policy

We may update this privacy policy. You can always check the latest version on our website or ask us for a copy.

When you use our website

• We collect general information about your visit (like which browser you use)
• We might use cookies to remember your settings and improve your experience
• Some websites we link to are not ours – check their privacy policies too

Contact us

To ask questions, update your info or make a complaint, contact:

• Email us: susanna@disabilityhousingsolutions.com.au
• Or call us 1300 419 819

We care about your privacy and want to keep your information safe.